Support Forms & FTP Info
Our customer service team is always committed to exceeding customer expectations. Exceeding expectations is accomplished through continual improvement and this can only be achieved by having a dedicated and loyal staff. nSightful has made it a mission to acquire, train, and retain the best customer service staff available. We believe we have achieved that goal.
Required Data Formats & Delivery Options
File Delivery Options
nSightful provides email delivery for small file transfers using MIME-encoded attachments. While less reliable than using FTP, email delivery is well suited for small files, file layout documentation, and job instructions.
The nSightful email address to send files is: dp.request@nSightful.com
Specifications for use of email delivery with nSightful:
Consult with your Support personnel on the proper setup and use of your email client program. nSightful cannot provide support for your email client and/or server. Customers should contact their Customer Service Account Manager by phone at 866-249-1977 after transferring their data to the nSightful email delivery account. Anyone needing assistance with email delivery should contact their Account Manager using the methods presented.
FTP/SFTP (File Transfer Protocol)
File Transfer Protocol (hereby referred to as FTP) is a process at which one can send and receive files over an internet or intranet connection using the TCP/IP protocol stack between dissimilar computer operating systems. FTP predates the World Wide Web by several years, and has a reliable track record.
File Transfer Protocol RFC959 is the IETF specification for client-server file transfer, universally known as FTP. Prior to the introduction of the World Wide Web, FTP was the primary method of exchanging files with a remote server via the Internet. It is still used where:
Standard/Secure FTP Access
The nSightful FTP Site address is: ftp.nSightful.com A username and password will be provided by your Account Rep. nSightful recommends using SFTP (Secure File Transfer Protocol) whenever possible. Customers should contact their Customer Service Account Manager via email, or by phone at 866-249-1977 after transferring their data to the nSightful FTP site. Anyone needing assistance with FTP should contact their Account Manager using the methods presented.
Specifications for use of FTP delivery with nSightful:
Contact your Support Personnel on how to install and operate your FTP client software. nSightful cannot provide support for your FTP client and/or server.
nSightful cannot provide support for the use of a Web Browser (Internet Explorer, Netscape, Mozilla, Opera, Safari, Konquerer) to send and retrieve files. We recommend the use of a FTP client software package which provides all the features of FTP. A listing of packages is below.
Recommended FTP Client software packages:
Filezilla is a full-featured, free FTP GUI Client software package for multiple Operating Systems, including Windows, Mac OS X and Linux. Windows and Mac version can be downloaded from nSightful here:
CoreFTP is a full-featured, FTP GUI Client software package for the Windows OS.